Clik here to view.
Unprecedented Change Agents
We women saw it coming, we have experienced it. And our purse from which we purchase is speaking loud and clear. We are overwhelmed with too much stuff, too many choices, too much time spent shopping...
View ArticleClik here to view.
What Your Intern is Really Thinking
I’m here to set the record straight about the Millennial work ethic, by giving you a little insight into the world of internships. They have become the popular alternative to entry-level positions, and...
View ArticleClik here to view.
African Sun
My consulting practice takes me all over the world. Through my travels, I have the unique opportunity to be a student of human nature and behavior – especially when it comes to the retail marketplace....
View ArticleClik here to view.
The Human Metric: Activating a Customer-Centric Organization
In my previous article, I discussed how traditional metrics—like comp sales performance—often work against retailers in their efforts to improve store performance. Continuing that conversation, we now...
View ArticleClik here to view.
Leading the Way! But Where, Exactly?
Have you ever noticed how many people in leadership positions shouldn’t be there? Unless you’ve been living in the Himalayas, you’ve undoubtedly heard a classic example recently–the brouhaha and...
View ArticleClik here to view.
Are PEOPLE Going To Be Replaced By ROBOTS?
I was asked to sit on a panel in May for The Robin Report and Fashion Group International to comment on whether robots will replace sales associates in “Our Brave New Hi-Tech, Low Touch World”…needless...
View ArticleClik here to view.
Store Employees’ Roles Need to Change…and Change Begins with Leadership
Why do customers visit brick-and-mortar stores when it is often easier and cheaper to buy online? It’s obvious…because consumers want to see and touch the product, experience the brand, interact with...
View ArticleClik here to view.
People Improvement is a New Frontier of Growth
In my last article, I addressed the importance of “individualizing” store growth plans based on each store’s metrics and specific DNA. Now, let’s discuss the next step in the process — looking further...
View ArticleClik here to view.
Mike Gould on Leadership
What makes a great leader? The topic, by all accounts is very close to Mike Gould’s heart, “It is the single most important thing any of us do, regardless of what we do.” Mike Gould, one of the most...
View ArticleClik here to view.
Sales Force Transparency: You May Have an Olympian and Not Even Know It!
By the time you’re reading this article, the 2014 Sochi Winter Olympics committee will have awarded its last trio of medals. The athletes will have boarded planes back to their respective home...
View ArticleClik here to view.
Passion Can’t Be Found In A Spreadsheet
The distance between Vere and Portman streets in central London is 528 yards; an easy walking distance encompassing the two solitudes of retail today: stores that behave as product sheds and those that...
View ArticleClik here to view.
Is There a Serial Killer Loose in Your Corner Office?
You don’t have to be a criminologist to know that Serial Killers kill people. Retail Serial Killers (or RSKs) on the other hand, are, in my opinion, CEO’s who through their lack of skill, recklessness,...
View Article
